Infinite Conferencing Review

Full review

We’ve looked closely at Infinite Conferencing to see what this web conferencing provider offers small, medium and large businesses that want to conduct meetings online. Does the package of features, ease of use and security add up to a good deal?

Sign up

With the Infinite Conferencing plan you can host up to 1,000 people in your meeting – a significant amount compared to other services on the market. The plans are organised so you pay for use on a pay-as-you-go basis, being invoiced at the end of the month, or on a flat-rate subscription plan where you are charged for the size of the “meeting room” you choose and the number of rooms you want (the number of meetings you can hold simultaneously.) Try the service for free for 10 days and hold unlimited meetings online.

Conferencing features

Conference participants don’t need to register in advance and because the system is browser-based there are no complicated downloads. As with most other web conferencing services, participants can share their desktop and applications in order to work collaboratively while online. One particular advantage of the system is the one-click publishing of Microsoft files from Word, Excel or PowerPoint. Both participants and attendees can highlight, change and point to items on screen as the meeting progresses. There are public and private chat options and an instant polling feature.

Presenter features

The presenter, or host, of a web conference has control over whether to share their entire desktop or individual files, and can pass control of the meeting to another participant if required. Instant polling is enabled for a quick canvas of participant opinion or their vote. The Infinite Conferencing system allows for full event management from registrations and invitations, publishing up to 10 documents for access during the meeting, to post-event analysis. If you’ve forgotten to invite people you can send them a link to the meeting in an email while the meeting is in progress – they don’t have to sign-up in advance. Another useful feature is the ability to record meetings for playback at a future date – there may be charges and restrictions depending on the recording service you choose, however.

Video & audio

The standard of audio and video with Infinite Conferencing is pretty good. The communication options include a secure VoIP connection, a toll-free call in service, and web cam enabled for streaming. The audio is unbroken when the meeting is in progress – you don’t have to wait for another to finish speaking before you can talk. The video can be adjusted in order to suit the needs of the participants and you can turn off video streaming if required.

Security

The Infinite Conferencing service is protected by security features that make your online web conference more secure although the service doesn’t include as many security features as standard as some other providers. There is an option, for example, to have 128-bit AES Encryption over SSL. Password protection for participants can be enabled and the Infinite Conferencing system is proxy server and firewall friendly.

Ease of use

This web conferencing system is not difficult to use and scores points for a clear interface and non-confusing instructions. Participants just type the meeting link into their browser, turn up, and participate – sharing files is simple and so too is the mark-up procedure for creating shared documents online. Presenter tools are similarly straightforward, including the ease with which you can invite people through email. Switching between applications and giving or taking control from other participants is easy to understand and carry out.

Help & support

If you get into trouble you can call the help desk support line at Infinite Conferencing 24 hours a day, seven days a week. Or you can email the sales or support addresses. Live chat is available online from 8am to 8pm. Infinite Conferencing also provides a range of online resources that include documents and FAQs to answer other questions.

Overall

The fact that you can invite up to 1,000 participants into a meeting makes this a decent choice for people who want to be as inclusive as possible in their online web conferences. The plans available can be tailored to your particular needs and you don’t end up paying for something you don’t use. We think this web conferencing service is simple to use and, while you don’t get HD video or other flashy features, it is a basic and dependable system for large and small businesses.