• Safe transfer & storage
• Protects up to 5 computers
• Easy to use
• Very limited subscription options
• Lacklustre features/interface
Norton Online Backup is a simple and reliable online backup service with absolutely no flare. If you're looking for a simple backup service for your home, Norton is one to consider. If you're looking for a business solution or unlimited storage, you should look elsewhere.
Symantec is a big name in the software game, and there is a quality you expect from their products. We decided to dive in and see if they lived up to their name with Norton Online Backup.
The setup is very simple. First, you download the file onto your computer which then creates a shortcut on your desktop. The shortcut launches your web browser and brings you to a web page to either log in or sign up. The program costs $49.99/year for 25 GB or $89.99/year for 100 GB. Both options come with protection for up to 5 computers. After you're signed up, you log in and the program launches within your browser.
The first time you log in Norton will do a scan and see what needs to be backed up in your computer. By default, it will backup your contacts, office documents, internet favorites, pictures, and financial files. You can also choose to have music, emails, videos, or any individual files or folders you choose backed up. You can even elect to backup all files with a certain file extension. Files can be automatically backed up without launching the program whenever you are connected to the internet, or you can have them backed up every day, week or month. You can also back up files manually within the program.
Restoring your files couldn't be simpler. Just log in and click restore and you'll find yourself on a simple menu. You can either search or browse for a specific file or folder, or you can restore them all. Norton allows you to restore files even if they are from another computer. Restored files can be placed into one folder on your desktop or in their original place on your computer. Files can also be transferred between MAC's and PC's.
Files are completely safe with128-bit SSL encryption during transfer and 256-bit AES government grade encryption while stored online. You can also put passwords on any files you send through email from the program, which is a nice feature if somebody regularly snoops your email. The web page the program is run through is also encrypted.
Norton comes with some key features. One feature that could definitely come in handy is File Versioning. This means that even when a file is updated, copies of the older versions are saved. So if you accidentally save over a file, you can restore it through Norton. Older versions of files are backed up for 90 days. Even files that are deleted from your account are archived for the 90 days.
Norton uses Open File Backup, which means when a file is open or being used on a computer, it will still be backed up and stored.
Another nice feature is the ability to email files from the program. Instead of uploading and downloading files through email, you can send a download link to an email address and you have the option of requiring a password for extra security.
Ease of use
Norton Online Backup puts an icon on your desktop that can be used to launch your web browser and bring you right to the log in screen. Norton has a simple, yet boring interface. It's all simple drop down menus, browsing files, and check boxes. If you're looking for a drag and drop interface like some other backup programs, Norton isn't for you. It's fairly simple to use and anybody with moderate computer knowledge should be able to navigate it easily. The fact that it uses automatic updates means you won't even have to touch it unless you absolutely need it. Nothing is easier than doing nothing.
Help & support
The support for this product is solid. There is a help button in the program that launches a window with a whole index of help solutions. If you can't find what you're looking for you can also get support from the Symantec website where you can ask questions and get help. The only negative is if you like to get help over the phone, you will need to pay.
While Norton Online Backup does get the job done and does it well, you can find more subscription options and exciting features in other online backup programs.
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